Returns & Refunds Policy
1. Our 14-Day Return Policy We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
3. How to Start a Return To begin a return, please contact us at info@sneakersclubeu.com
If your return request is accepted, we will send you a return shipping label and provide detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs [Note: You must explicitly state who pays for return shipping. Choose one of the following options:]
Option A (Free Returns): We will provide you with a pre-paid return shipping label for all eligible returns.
Option B (Customer Pays): You are responsible for the cost of return shipping. The original shipping cost is non-refundable.
5. Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
6. Exceptions / Non-Returnable Items Certain items cannot be returned, including custom or personalized products. We also cannot accept returns on sale items or gift cards. Please contact us if you have questions or concerns about a specific item.
7. Exchanges The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
8. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed and credited to your original payment method within 10 business days.
Please remember that it may take some additional time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since your refund was approved, please contact us at info@sneakersclubeu.com
Our address is :
2NX, UNITED KINGDOM.
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